I went to iStore late afternoon on the Friday before Labor Day weekend with an appointment, and they found my warrantee in less than 30 seconds (meaning I did not have to pay for repairs besides water damage) and pledged they would get it fixed ASAP despite the long weekend being challenging to order parts from factories. I had no Apple Care and was terrified I would have to purchase a new computer, especially after Best Buy told me they are not authorized to fix Macs. This year I bought a 2017 open box laptop from Best Buy that started to malfunction for no reason.
I have lived here for 3 years and gone to Apple Store SoHo location for repairs and struggled to get Genius Bar appointments and good customer service. IStore is best Apple repair in Lower Manhattan! 802.11ac Wi-Fi brings faster speeds and ranges than the 802.11n Wi-Fi found on the 2012 MacBook Pro - claimed to be three times faster. Never again, just go straight to Apple for any type of repair. Wi-Fi has been boosted in the 2013 version. I relayed the price difference to the technician and claimed that he can’t do anything about the pricing as this is set by the owner. Going to this shop is like going to an auto shop where they are on a trip to inflate the price. Their diagnostic test revealed that the battery is old, and I have to pay $97 for that? Suspicious of the pricing, I called Apple and a customer support staff named Anamaya, claimed for my macbook the price to replace it cost $129 with no service Charge. Also, I plan to eventually get a good 24 or 27 in external monitor, for photo editing primarily. I am debating between the new 13 vs 15 in macbook pros, either way I would max them out with 16 GB RAM and a 1 TB SSD. They called me back 3-4days later and claimed the battery needs changing and front panel for $249 and service fee of $157.50 for a total $406.50. I want to replace my 4 year old 15 in Macbook pro (non-retina). He also claimed, the price will be the same if I brought it to apple store for repair. Paid the $97 diagnostic fee ( that will be subtracted if I agree to continue with whatever fault and repair they will find and charge for it), the lone person (who has the personality of a dead person) also offered additional $50 to expedite the process as he claimed there are lots of repairs they’re doing (I declined). As the battery indicated “needs servicing”.
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